Director of Client Services
Salary Bonus and insurance
Consultant Hywel Davies
Date posted 21 May 2018Jl. Jend Sudirman Kav. 29-31 Jakarta 12920 Robert Walters Indonesia
A market leading Accountancy services business is looking to recruit a Director of Client Services to join their Indonesian business based in Jakarta. This individual will support the Managing Director in ensuring that the office operations run smoothly and the client facing side of the business receives all necessary support, in the most appropriate, consistent and cost effective way. Service delivery includes three service lines: HR & Payroll, Accounting & Tax and Corporate Secretarial.
This is senior management role responsible for managing the client facing delivery teams locally and client operational activity, service delivery, client onboarding and day to day general operations of the local business.
The Director of Client Services reports directly to the local Managing Director and will work in compliance with all company procedures and standards. This role is accountable for developing SMART performance targets and reviewing them periodically for every function and individual in the organisation, for example monthly business performance reviews and bi-annual personnel performance reviews.
- The successful candidate will have strong people management skills and with a substantial amount of delivery operations experience within a business services or similar industry sector:
- Some technical expertise within one or more of our service lines (HR & Payroll, Accounting, Company Secretary etc.) would be ideal as well as knowledge of the opportunities and challenges within the local Indonesian market
- You will be driven by enhancing operational/ revenue efficiency for both service delivery by capitalising on your up-to-date knowledge of technical advances and regulatory changes
- You need to be comfortable with producing business plans, budgets, forecasts and financial reporting, including management information such as KPI’s, in a timely and accurate manner
This role will suit a Director of Client Services who can think strategically, but also have a track record at an operational level. This individual will be managing internal stakeholders at the country, sub regional and regional leadership level and external clients, so you will be able to develop good relationships, be a confident stakeholder engager and influencer.
This is an excellent opportunity for an aspiring Director of Client Services to take their career to the next level. This business is well known for its employee training and development.
Apply now to discuss in more details.